Shanling provide direct warranty only to products sold within Mainland China.
For products sold outside of Mainland China, warranty can be applied only with seller or local distributor.
Shanling is able to arrange out of warranty repairs, but customer will be responsible for covering shipping to China, any import taxes charged by Chinese customs, repair fee and return shipping.
Availability of replacement parts might be limited, especially with discontinued products.
At Shanling, we worked hard to establish network of reliable distributors and dealers around the World. These people are committed to assure that Shanling products are shipped, stored, distributed and maintained to the highest standards, providing customers the easiest way to purchase Shanling products. And if any problem emerges, they will be there to help you with it, at shortest time and minimum cost.
So please, check our list of Authorized distributors and dealers before you make your purchase. If you are unsure about some seller or cant find your local dealer, be sure to contact us over email or our social media, we will gladly help you.
But as hard as we try, there will be of course some regions without our official partners. Since Shanling doesnt sell product directly, you will need to either choose one of our international distributors, or purchase from one of Chinese sellers.
What can you expect when purchasing from Chinese sellers?
- Your product will be shipped from China or Hong Kong, so not only will it take significant time for shipping, but you will also need to deal with all the problems of importing electronics into your country. Expect some talks with customs office, spending time on sending them all needed documents and, in the end, paying them taxes and custom fees.
- Your warranty will be covered only directly by your seller. Neither local distributor or Shanling will provide you any direct help with your product. If something goes wrong with your product, you can only hope original Chinese seller will be willing to help you. Expect that you will need to ship your product back to China for repair.
- If you decide to purchase from Chinese seller, we strongly recommend to find some reliable seller, with long history and good customer feedback. Some Chinese sellers can disappear suddenly and you will never hear from them again.
You can find Shanling products listed on different marketplaces around the World, such as Amazon, Lazada, Walmart, Ebay and many others. While some of listings can be from our official local dealers, many of them are either listings of Chinese sellers or unauthorized local sellers. Other times you will see Shanling product on website that looks like its from local seller, just to find out you bought it from some hidden Chinese seller. Always check who true seller is and from where will be product shipped, to avoid any problems with shipping or warranty.
Be especially careful when buying from unauthorized sellers, since you may receive product that is counterfeit, used, damaged or altered and not in compliance with Shanling quality standards. And with no warranty support from local distributor and Shanling.